Thank you for shopping with us. If you are not fully satisfied with your purchase, we're here to help. Please read our policy below carefully before submitting a return request.
Return Eligibility
You may request a return within 7 days of delivery, provided the following conditions are met:
- Item is unused and in its original condition
- Item includes all original tags and packaging
- Proof of purchase is provided (order number or receipt)
⚠️ Certain items are not eligible for return for hygiene reasons, including underwear and selected accessories. These will be clearly marked as final sale at the time of purchase.
Refunds
Once your returned item has been received and inspected:
- Refunds are issued to your original payment method
- Processed within 5–10 business days of inspection
- Shipping fees are non-refundable unless the item is defective or incorrect
Exchanges
You may request an exchange instead of a refund, subject to product availability. Please indicate your preference when submitting your return request.
In-Store Purchases
Items purchased in-store can be returned directly at the store with the original receipt, within the eligibility conditions above.
How to Start a Return
For step-by-step instructions on how to submit a return request online or in-store, please refer to our How to Manage Your Order guide.
Need help? Submit a request and our support team will be happy to assist you.
Comments
0 comments
Please sign in to leave a comment.